Self service help

Important Information - Please Read before Contacting Us

If your query relates to any of the questions below, please refer to our FAQs by clicking here.

  • I have problem authorising my payment?
  • Why has my order been cancelled?
  • Receiving my tickets
  • I’m an international buyer - how will I receive my tickets?
  • Where exactly will I be seated?
  • Can I change or cancel my order or listing?

We may not be able to respond to your query if it is covered in our FAQs

Contact us by email:

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Our customer service team will reply to your inquiries 8.00am to 8:00pm (GMT) Monday to Sunday.

In the US:                        +1 866 777 0353

Press inquiries:

For general press inquiries please send us an email at press@viagogo.com

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