Help Frequently Asked Questions

I'm a seller and I have questions about my sale

Please note that sellers will be paid 8 days after the event, providing the sale was successful. For more information select the relevant FAQ below.

For information on how to ship, deliver or upload your tickets, click on the appropriate link below. You must always ship with the methods viagogo have selected, as this is the only way we can ensure secure delivery to the buyer, and subsequently guarantee payment to you.

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