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Before contacting us, please make sure that you have checked if your answer is in our Frequently Asked Questions, some of the most popular questions are below. This ensures that when you have an urgent issue that needs solving we are able to react quickly to find a solution.

Are you asking about:

When will I get my tickets?
What is the status of my order? Where are my tickets?
The price on the ticket is not the price I paid
How do I change my delivery address?
Are the seats together / exact seat location?
When will I get paid?
Can I remove / cancel / amend my listing?
By when do I need to have sent the tickets?
What is the viagogo Guarantee?
My Payment, or Payment Authorisation, has failed

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