The viagogo guarantee

viagogo provides choice, convenience and consumer protection, so that people can buy and sell tickets for live events all over the world with confidence.

viagogo guarantees every transaction.

We do this by:
  • Monitoring all transactions to ensure that sellers deliver
  • Delivering tickets using world-class courier services like UPS
  • Only paying sellers once the buyer has attended the event

Buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, viagogo will step in to provide replacement tickets or a refund in the rare instances where this is not possible.

Sellers are guaranteed to get paid for the tickets they sell.

does the guarantee include it is 100% I'll get my ticket how do I know I'll get the tickets