Lost, stolen or damaged tickets
Unfortunately we cannot offer refunds or replacements for lost, stolen or damaged tickets. Once you receive the tickets, they are your property and are no longer subject to our guarantee.
Please make sure you keep your tickets in a safe place and be aware that direct sun light, condensation and heat can damage some tickets.
We can however help you try to find new tickets for the same event or help you with a new search.
for a full list of related answers on 'My Order'
tickets lost in the post
stub part ripped off ticket
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