Promoter delay with ticket printing
Occasionally we are notified of a ticket printing delay with the promoter of an event.
Once the order has been confirmed, buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund.
As soon as your tickets have been posted, you will receive an email from us confirming the delivery method and the tracking number that they have been sent under. Please feel free to use this information to track your item.
In the unlikely event that you have not heard from us or received your tickets 72 hours before the event, please Contact Us.