Delayed Paypal payment
If there is a delay in receiving your Paypal payment, it may be due to a technical error on the system, where the payment is returned to viagogo. In these instances, our technical department will fix the error, and the payment would be re-initiated. However, please bear in mind the payment will be returned to us 30 days after it has been initiated. You will receive an email as soon as the payment has been re-initiated.
If your Paypal payment is delayed passed the 10 days from the event and you have not received an e-mail to this effect, please Contact Us.
However, before doing so, please ensure you have checked your PayPal account, as you will need to claim the funds.