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Help Contents
Buying Tickets
Buying tickets explained
Why is the price on the ticket different from the price I paid?
Exact seat location
Seats together
Ticket quantities
More
Listing and Selling
Listing tickets explained
How much to charge for your tickets
What is the seller service fee
What does I have the tickets in hand mean?
More
My Order
The status of your order
When will my order be confirmed
What happens when your tickets are sold
What happens after your purchase
Cancelling an order once submitted
Postponed Event
Cancelled events explained for buyers
Cancelled events explained for sellers
More
Payment and Delivery
When will I receive my tickets
International Shipments
When do i have to ship tickets
Your expected 'tickets in hand' date changed
When payment authorisation fails
How sellers receive payment
When will I get paid
More
My Account and Registration
Forgotten password
Account Locked
Edit personal details under 'Settings' in your account
Sellers - how to manage inventory
More
About viagogo
viagogo is an online exchange
viagogo T&Cs
viagogo Partners
viagogo guarantee
Our privacy policy
More
Frequently Asked Questions
When will I get my tickets?
Tickets are normally dispatched one to two weeks before the event. This is because each promoter sends their tickets out at different times. We encourage sellers to send you the tickets as soon as they have received them. You should ex ...
Why do ticket prices vary?
Availability and prices of tickets on the viagogo ticket exchange are driven by market demand; they are not determined by viagogo. Face value is the expression used to refer to the price printed on the "face" of the ticket, i.e. the pr ...
Payment Failed? / Authorisation Failed?
PLEASE NOTE: viagogo authorises your debit / credit card when you buy tickets on our website. This means the bank has approved this amount to be withdrawn. Should you experience any problem with your payment, please check through the l ...
Are the seats together / exact seat location?
We expect listings of up to 2 tickets will be seated together. Please check the section and row details provided along with any additional comments from the seller's listing for further details. If you are not able to buy 2 tickets fro ...
When will I get paid?
Your payment will be initiated 5-8 business days after the event if we have confirmation of the following: Your tickets have been delivered i.e. your package was delivered via carrier tracking for on-time delivery Or your package ...
Can I remove / cancel / amend my listing?
You can always change your mind and edit / cancel / remove tickets listings yourself. Please be aware of the following: You immediately need to delete the tickets from your account. You cannot delete any tickets if they have already b ...
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