viagogo guarantee
viagogo guarantees every transaction
Buyers are guaranteed to receive valid tickets in time for the event. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets.
Sellers are guaranteed to get paid for the tickets they sell.
We do this by:
- Monitoring all transactions to ensure that sellers deliver
- Delivering tickets using world-class courier services like UPS
- Only paying sellers once the buyer has attended the event
Our secure and guaranteed service is one of the many reasons we are partnered with many of the world's leading brands in sports and music.
If you have an issue with your ticket order please Contact Us immediately to allow us to resolve the issue on your behalf.
does the guarantee include
it is 100% I'll get my ticket
how do I know I'll get the tickets
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