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Cancelled events explained for buyers

If an event has unfortunately been cancelled, you will receive an e-mail from viagogo to notify you. We will also e-mail you to notify you of the returns policy so as to obtain a refund.

Please Note: You are required to return the tickets to us within the specified deadline, via a trackable shipment method. This is so we can pass them back to the seller, who then needs to return them to the promoters within the deadline to get their money back. If you miss the deadline to return the tickets, this will impact the seller's return policy and you may not receive a refund.

Provided we receive the tickets within our deadline, we will refund you for your tickets. However, the shipping cost for returning the ticket will not be refunded.

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