The viagogo guarantee

viagogo provides choice, convenience and consumer protection, so that people can buy and sell tickets for live events all over the world with confidence.

viagogo guarantees every transaction.

We do this by:

Buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, viagogo will step in to provide replacement tickets or a refund in the rare instances where this is not possible.

Sellers are guaranteed to get paid for the tickets they sell.