Frequently Asked Questions

What is viagogo?

viagogo is an international ticket business, based in Switzerland, with local language websites in nearly 50 countries.

How does viagogo work?

viagogo provides a secure online platform that allows people to buy tickets to live events - including sports, music, theatre and comedy.
You can choose the tickets which are the right date, location and price for you. All tickets are protected by the viagogo guarantee.

What is the viagogo guarantee?

viagogo provides choice, convenience and consumer protection, so that people can buy and sell tickets for live events all over the world with confidence.

viagogo guarantees every transaction.

We do this by:
  • Monitoring all transactions to ensure that sellers deliver
  • Delivering tickets using world-class courier services like UPS
  • Only paying sellers once the buyer has attended the event

Buyers are guaranteed to receive valid tickets in time for the event. If a problem arises, viagogo will step in to provide replacement tickets or a refund in the rare instances where this is not possible.

Sellers are guaranteed to get paid for the tickets they sell.

What kind of tickets are available on viagogo?

You can access tickets to hundreds of thousands of international events on viagogo. For each event, we offer a selection of tickets at a range of prices.

What fees does viagogo charge?

viagogo charges you a percentage of the ticket price and this is consistent across all sales for all events, namely 15% of the ticket price. These fees help us to cover the costs of upholding our guarantee, maintaining our secure online platform and providing customer support. You will also be charged for the recorded delivery of your tickets, which varies depending on where the tickets are being delivered to.

Which countries does viagogo operate in?

viagogo has local language websites in nearly 50 countries across five continents. Countries such as: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Mexico, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Russia, South Africa, Spain, Sweden, Switzerland, Turkey, UK and USA. We are growing quickly, with several new markets launching soon.

Who are viagogo’s partners?

Many of the world’s leading sports and entertainment properties have partnered with viagogo. Click here to see a full list of our partners.