Welcome to viagogo

Help Centre

Customer Support

View FAQs

Buying Tickets

Will my seats be together?

Where will my seats be in the venue?

Can I buy tickets that are personalised with someone else's name on them?

I haven't received an email confirming my order

Receiving tickets

When will I receive my tickets?

How do I download my e-tickets?

How do I find tickets I've already downloaded?

I'm Travelling - where and when will I receive my tickets?

How do I update my shipping address?

Where and when do I pick up my tickets?

Can I pick up my tickets instead of having them shipped?

Why is the price printed on the ticket different to what I paid?

Why do my tickets have someone else’s name on them?

Cancellation Questions

Can I cancel or change my purchase?

My event is cancelled or postponed - What do I do?

Payment Questions

How do I use my voucher at checkout?

Which payment methods are accepted?

My payment has been declined

Managing My Account

I entered the incorrect email when registering, how do I change it?

How do I change the email address on my account?

How do I reset my password?

How do I unsubscribe from your newsletter?

Why can't I see my order or sale in my account?

What is viagogo's privacy policy?

About viagogo

What is viagogo?

What is the viagogo Guarantee?

What are viagogo's fees?

What are the viagogo Terms and Conditions?

How do I contact viagogo?

What is the viagogo complaint handling process?