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Help Centre

My payment has been declined

If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment:

• Try an international credit card such as Visa, Mastercard or American Express.
• Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. For American Express this is the 4 numbers on the front, right hand side of your card.
• Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. 
• Contact your bank or credit card company to verify the authorisation of payment to viagogo.
• Pay by PayPal, a free service to pay online without sharing your financial information.

If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged.

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