viagogo

Cookie Notice

This Cookies & Similar Technologies Policy (“Cookie Policy”) describes the different types of cookies and similar technologies that are used on the website from which you are accessing this Cookie Policy (the “Website”). We may change this Cookies Policy at any time. Any changes in this Cookie Policy will become effective when we make the revised Cookie Policy available on or through this Website.

What are cookies and similar technologies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and to remember your actions and preferences (such as login details, language, font size and other display preferences) over a period of time.

Cookies store information in your browser or device utilizing local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all of your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our Website.

Web beacons (also known as internet tags, pixel tags and clear GIFs) are a similar technology which typically uses transparent graphic images placed on a site to gather information about a user. Web beacons are used in combination with cookies to measure the actions of visitors on websites. We make use of cookies and similar technologies when you visit our Website, and refer to the technologies together as “cookies” throughout this policy.

First and Third Party Cookies

Cookies can be ‘first party’ or ‘third party’, depending on the website or domain placing the cookie. On our Website, first party cookies are cookies set by us and information is collected and used by us. Third party cookies are cookies that are set by a company other than ourselves, and the information collected is controlled by that other company. For more information on third party cookies used on the Website, see the “Types of cookies used on our Website” section below.

Session and Persistent Cookies

We use cookies that only remain on your device for as long as you keep your browser active (session cookies) and cookies that remain on your device for a longer period (persistent cookies).

You are free to block, delete, or disable these cookies in general by changing the settings on your browser or device, or by changing specific settings for our Website, although please be aware that if you do, some of the functionality of our Website will be lost.

How we use cookies

We rely on your consent to use first and third party cookies (except “strictly necessary cookies”, as described below).

You can find more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, at www.aboutcookies.org and www.youronlinechoices.eu

Types of cookies used on our Website

There are different types of cookies that serve different purposes. We’ve set out below the categories of cookies we use on our Website. To the extent any personal information is collected through cookies, our Privacy Policy applies and complements this Cookie Policy. Please visit here for more information about the individual cookies we use, the purposes for which we use them and the duration of the cookies.

Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, add items to your basket or to make payments via our Website. We do not require your consent in order to place these cookies since they provide essential Website functionality and without them, you would be unable to use our Website and services.

Preference cookies. These are used to collect information about you and your choices to allow us to recognize you when you return to our Website. This enables us to enhance and personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region and your log-in information).

Analytical/performance cookies. These cookies collect information about your use of our Website. For example, analytical/performance cookies allow us to recognise and count the number of visitors and show us how visitors use and interact with our Website, the items that have been clicked on and the individual pages that have been viewed. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. Any information collected is only used by us for purposes related to improving our Website. When you first access our Website, we ask for your consent to place analytical/performance cookies on your device.

Google Analytics. We use Google Analytics service (as provided by Google, Inc. ("Google"), which uses cookies and similar technologies to collect and analyze information about use of the Website and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.



Advertising cookies. These cookies are set to display targeted promotions or advertisements based upon your interest on our Website or to manage our advertising. These cookies collect information about your activities on our Website and other websites to provide you with targeted advertising.

You may encounter cookies from our third-party service providers, including but not limited to (1) Facebook to provide advertising services through Facebook’s advertising and marketing platforms (e.g., Audience Network, Website Custom Audiences) and other social networking plug-ins or marketing tools, and (2) Google to provide advertising services through Google’s advertising and marketing platforms (e.g., DoubleClick for Publishers, Google DoubleClick AdX Service, Adwords). Facebook and Google may use the personal information that they have collected about you on our Website pursuant to their own privacy policies (Facebook Data Policy: https://www.facebook.com/privacy/explanation and Google Privacy Policy: https://policies.google.com/technologies/ads).

Further information about Google’s and Doubleclick’s use of cookies to deliver advertising content can be found on Google’s website here, and to opt-out of Google’s and Doubleclick’s use of cookies, you can control your Google advertising settings here.

Other third party advertising cookies are placed by Awin.com and, if using the Brazilian language version of our Website, Awin.com’s affiliate Zanox.br (further information on Awin.com’s use of cookies can be found in section 2.3 here). If you are using the Japanese language version of our Website, additional cookies will be placed by A8.net.

Pixel tags. Pixel tags (also known as web beacons and clear GIFs) are used to, among other things, track the actions of users of the Website, measure the success of our marketing campaigns, and compile statistics about usage of the Website and response rates.

LSOs. We use Local Shared Objects (“LSOs”) and other technologies to, among other things, collect and store information about your use of the Website. If you do not want LSOs stored on your computer, you can adjust your settings to block LSO storage using the tools contained in the Website Storage Settings Panel. You can also go to the Global Storage Settings Panel and follow the instructions (which explain, for example, how to delete existing LSOs (referred to as “information”), how to prevent LSOs from being placed on your computer without your consent, and how to block LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the LSOs player to restrict or limit acceptance of LSOs may reduce or impede the functionality of some LSOs applications.

Browser or Device Information. Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Website you are using. We use this information to ensure that the Website functions properly.

Physical Location. We collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We use your device’s physical location to provide you with personalized location-based services and content. We also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you can allow or deny such uses and sharing of your device’s location, but if you do, we and our marketing partners may not be able to provide you with the applicable personalized services and content.

Device Fingerprinting. In order to be able to offer you content that we believe may interest you based on your activity on the Website, and for fraud prevention and authentication purposes, we may also use other technologies that are similar to cookies. For example, we may gather device attributes and combine information collected by most browsers or automatically through your device to create a unique ID that identifies your browser or device to us with reasonable certainty. In this context we may collect, use, and combine the following information:

  • Number of visits
  • Last visit
  • First visit
  • External IP address
  • Internal IP address
  • Screen resolution
  • Geolocation (latitude/longitude based on IP address)
  • Device performance benchmark
  • Device bandwidth benchmark
  • Device user-agent (browser type, version)
  • Device capabilities (Modernizer string for browser capabilities)
  • Device operating system
  • Device plugins installed
  • Browser language
  • Flash enabled or disabled
  • Device time on file
  • Keywords used if coming from search engine
  • Pages visited
  • Length of visit
  • Referral page
  • Mouse cursor position
  • Mouse clicks
  • Page scroll position

How to control and delete cookies

You can change your web browser’s settings to refuse or accept cookies. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Alternatively, you can visit www.aboutcookies.org for further information on how to change cookie settings across various browsers (e.g. Mozilla Firefox, Google Chrome, Internet Explorer and Safari). However, please be aware that, if you refuse or disable cookies, some of the Website’s functionality may be lost.

Please note that this will not fully remove the cookies that have already been set on your device. You can delete cookies that have already been placed on your device by following these instructions:

Deleting cookies in Internet Explorer

Deleting cookies in Firefox

Deleting cookies in Chrome

Deleting cookies in Opera

Deleting cookies in Safari

For more information on how to opt-out of advertising cookies, you can follow the links in the ‘Advertising Cookies’ section above to the third party websites or you can visit the Network Advertising Initiative’s opt-out page which provides an online tool for you to remove third party cookies placed by the Network Advertising Initiative’s members from your devices.

We offer you the ability to opt-out of our use of first-party advertising-related cookies through the AdChoices program. AdChoices is a global program that lets you choose whether to receive customized advertising on our Website and on the websites of our advertising partners. If you prefer not to see customized ads, you can tell us your preference, by clicking on the AdChoices icon located on all advertisements participating in the program. If you opt-out of receiving customized ads, you'll still see advertisements-they just won't be tailored to your interests.

To opt-out of the use of third-party advertising-related cookies and web beacons, see the section Ad Networks and Exchanges authorized by third-parties below. Opting out of our first-party advertising-related cookies, or out of third-party advertising-related cookies as described below, does not necessarily mean that you will not see our advertising - only that this advertising will not be targeted to you through the use of first-party or third-party cookies.

To find information relating to other browsers, visit the browser developer's website. Please be aware that if cookies are disabled, not all features of the Website may operate as intended. Please contact us at privacyrequest@orders.viagogo.com if you have any questions or concerns.

If you want to clear all cookies left behind by the Websites you have visited, below are links where you can download three programs that clean out tracking cookies:

Contact Information

If you have any queries in relation to this notice or our use of cookies, please contact us at VGL Support Services Ireland Limited via privacyrequest@orders.viagogo.com.

Table of cookies

Click here for a list of cookies.

Regional Settings

  • Region: Hong Kong
  • Language: English (UK)
  • Currency: US$ United States Dollar

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